As a resident of Manila, I have learned that dealing with local government increasingly begins not at City Hall, but on a screen. We search for requirements before leaving home. We look for tax information, permits, civil registry procedures, social assistance, ordinances, or a place to file a complaint. The official website has become, in a very practical sense, government’s digital front door. That makes a deceptively simple question increasingly important: When citizens arrive at that door, can they actually find what they need? I recently revisited a subject I had worked on nearly two decades ago: e-government among Metro Manila local...