The Philippine National Police (PNP) launched on Monday its enhanced complaint referral and monitoring system, which would guarantee prompt police action to citizens’ complaints and concerns.

PNP Chief, Police General Guillermo Lorenzo Eleazar, together with other high-ranking police officials, led Monday’s formal launch of the program at the PNP National Headquarters in Camp Crame, Quezon City. The project is one of Eleazar’s priority programs when he assumed the post of Chief PNP last May 7.

“Every complaint we receive will be treated as urgent. Members of the police force should always keep in mind that time is of the essence when handling every call or text from our citizens,” Eleazar said.

“Once they received these concerns, they should immediately act and resolve the complaints,” he added.

The public may file reports, complaints or concerns that need immediate action with the PNP through its official hotlines, social media accounts, and email.

When Eleazar was still commander of the Joint Task Force Covid Shield, he ordered the creation of a Facebook account where netizens could report blatant violations of quarantine protocols for quick police response.

Through the enhanced complaint referral and monitoring system, Eleazar hopes to regain the community’s trust and confidence on the PNP by showing that its personnel can be fully depended on to serve and protect.