PLDT, Smart assure customer support during ECQ period


Telecommunications firm PLDT and its wireless subsidiary Smart (PLDT-Smart) on Friday assured customers that its network and support services would remain online during the enhanced community quarantine (ECQ).

In a statement, PLDT-Smart said its stores would remain open to customers needing support for their mobile phone or Internet services.

“Mall-based and non-mall-based hubs in areas under general community quarantine (GCQ) and modified general community quarantine (MGCQ) will cater to customers according to their regular operating hours,” PLDT-Smart said.

For stores in areas under modified ECQ and ECQ, it said operating hours would be shortened by two to three hours before the localized curfew.

Aside from the strict observance of minimum health and safety protocols, its stores undergo weekly disinfections and are equipped with safety shields, QR codes, and no-touch services.

“Store front-liners are also regularly tested for Covid-19 to ensure the safety of staff and customers,” PLDT-Smart said.

To make it easier for customers to avail of their services during this period, pop-up stores near supermarkets and in malls in ECQ areas will be rolled out.

“PLDT and Smart have also set up safe ‘Libreng Tawag’ (free calls) and charging stations to support communities in disaster areas or in areas where mobility is limited,” it said.

While walk-in services will remain available, it encouraged customers to book virtual appointments for online or in-store transactions at for PLDT services and for Smart services.

Customers may also reach out to PLDT-Smart official social media channels.

PLDT-Smart customers are also encouraged to make use of PLDT-Smart’s website services and through e-commerce platforms, such as PayMaya, Lazada, Grab, Shopee, and through official distributors via Facebook Marketplace.

“Smart customers can also download and use the GigaLife App to access load for their prepaid phones or manage their postpaid subscription. Through GigaPay with PayMaya, GigaLife App users can conveniently top-up, buy data, and access other exclusive data promos on-the-go,” it said. 

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